Refund & Cancellation Policy

1. Overview

Sri Herbals Marketing Pvt Ltd wants you to be satisfied with your purchase. This Refund & Cancellation Policy explains how cancellations, returns and refunds are handled for herbal products sold on our website.

2. Order Cancellation

• You may request cancellation before the order is shipped.
• Once dispatched, cancellation may not be possible; return/refund rules below will apply.

3. Return Eligibility

• Please raise a return request within 7 days of delivery.
• Products must be unused, unopened and in original packaging where applicable.
• Damaged, wrong or incomplete items must be reported with clear photos within 48 hours of delivery.

4. Non-Returnable Cases

• Opened or used consumable herbal products (for hygiene and safety reasons), except in case of proven quality/damage issues verified by us.
• Products without original packaging or proof of purchase.

5. Refund Process

• Approved refunds are processed to the original payment method.
• Refund timelines typically take 5–10 business days after approval, depending on your bank/payment provider.
• Razorpay / gateway settlement timelines may additionally apply.

6. How to Request

Email us at aanmegaangaadi@gmail.com or call/WhatsApp +91 63821 23133 with your order number, reason and supporting images.

7. Contact

Customer Support — Sri Herbals Marketing Pvt Ltd
Email: aanmegaangaadi@gmail.com
Phone / WhatsApp: +91 63821 23133 / 6382123133